FAQ

For all other inquiries and questions please reach out to us ☺

Who will I be talking to?

Whenever you need to reach us to discuss your care and needs, you will speak directly to a member of your collaborative care team. You will discuss your medical history, needs, and goals with a medical professional. ApotheCrate is here to be your personal advocate with the highest priority.

Is what I am taking considered safe?

As an Integrative Medicine practice, ApotheCrate’s medical professionals make sure that the custom regimen that is designed specifically for you is both safe and appropriate. This regimen will be comprised of nutraceuticals that are available only to licensed healthcare professionals. Each of these nutraceuticals are regulated by the Food and Drug Administration (FDA), are certified under the FDAs Current Good Manufacturing Practices (cGMP), have undergone rigorous testing, and have undergone clinical testing showing their effectiveness.

Do I need lab work done prior to my consultation?

You do not need to have lab work done specifically for your consultation. However, during your consultation, any previous labs that have been done for you by other practitioners will be helpful in creating your custom care plan. During your consultation, your medical provider will determine if any additional tests may be beneficial to you. These tests may include blood draws at your local laboratory, mailed in saliva samples, or mailed in hair samples. Each of these options will be discussed with your provider during your consultation.

Our refund policy

Unfortunately, we cannot accept any opened or used product back for refunds due to federal industry health and hygiene standards. If you cancel your subscription, the subscription price is non-refundable. Any supplements that are unopened may be returned within 30 days for a full refund. Any products that have been damaged during the shipping process may be mailed back within 7 days and a replacement product will be shipped to you at no charge.

What is the difference between ApotheCrate brands and over-the-counter?

ApotheCrate strives to only use products that have gone through rigorous testing and meet the highest standards in the industry. All of the products we use have been thoroughly researched, undergone clinical testing, are manufactured in accordance with the FDA’s cGMP regulations, and evaluated by numerous medical professionals. As such, we offer supplements that are available only through healthcare providers. They are of the highest quality and the purest. Since they are heavily tested and regulated, these supplements cannot be purchased at local stores or health food companies.